Frequently Asked Questions

You can cash out your USDT (TRC20, ERC20 or BEP20) at our Kargıcak office in person. Contact us by WhatsApp or phone for an appointment; a typical transaction takes 10-20 minutes depending on amount.

Our rates change during the day with market movements. The rates shown on the site are indicative; please confirm the current rate via WhatsApp (+90 533 191 0585) or phone before your transaction. Special rates may apply for large amounts.

Not for small amounts — you can drop in. For larger USDT / EUR / USD transactions, letting us know by phone or WhatsApp helps us prepare cash reserves.

Physical transactions happen only at our Kargıcak / Alanya office. Ruble bank transfers can be handled remotely inside Turkey.

Yes. We use Sber Bank and OTP Bank for bank transfers. All transactions are receipted and MASAK compliant.

Above a certain transaction amount, presenting ID is mandatory under MASAK regulations. Small transactions do not require ID.

We accept USDT on TRC20 (Tron), ERC20 (Ethereum) and BEP20 (BSC) networks. Bitcoin and other major crypto assets are also supported.

Online exchangers often offer slightly better rates but carry online risk. Ours is physical — cash in hand, receipted and guaranteed. The rate difference usually reflects the value of trust and time.

You can receive payment as Turkish Lira cash, foreign currency cash or bank transfer. Please state your preference before the transaction.

Yes. After every transaction we issue a written receipt with the date, amount and rate.